))
Colin Shaw: Why Customer Experience Is The Ultimate Growth Strategy
Manage episode 293474021 series 2836059
Content provided by Adam King. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam King or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Joining me today to talk business growth and help out a fellow business leader on The Virtual Hotseat is Colin Shaw.
Colin is one of the original pioneers of the concepts of “Customer Experience”, having written no less than 7 books on the subject.
Not only that, but he has been recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, and is one of the small number of ‘Official LinkedIn Influencers’ with 289,444 followers.
His management consultancy Beyond Philosophy LLC, has been selected by The Financial Times as one of the best management consultancies for the last three years in a row, and on top of helping his clients grow by helping them focus on finding value and identifying hidden, unmet customer needs that are PROVEN to drive revenue, he is also the co-host of the highly successful Intuitive Customer podcast.
And I must admit from a purely selfish perspective, because he’s taken my own world view of “thinking like the fish, not the fisherman” to a whole different level, I got seriously excited at the prospect of “geeking out” a little on exactly why Customer Experience is one of the highest leverage growth strategies out there, and how you can apply it.
Plus we help out another business leader on The Virtual Hotseat where we're answering the question...
“How Do I Shift From A Service Model To A Consulting Model?”
Mentioned On This Episode
Grab Your Free Revenue Multiplier Calculator
The Growth Accelerator Implementation Programme
Join The B2B Growth Think Tank Community
Listen to The Intuitive Customer Podcast
Connect with Colin on LinkedIn
Visit Beyond Philosophy Website
Get My Free Book
Conversational Relationship Marketing
Get More Free Business Growth Resources on The B2B Growth Think Tank Listener Gift Page
162 episodes
Share
