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104: Don't Make THIS Mistake with Your Customers
Manage episode 418165259 series 3455476
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Time-Stamped Show Notes- [00:00:30] Introduction to the importance of client success
- [00:01:30] Personal moving story and challenges with transferring internet service
- [00:03:30] The revelation of poor service for existing customers and excellent service for new ones
- [00:05:30] Discussion on the focus on new customer acquisition versus nurturing existing ones
- [00:06:30] Strategies for implementing a client success mindset in your business
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