Best Stefan Ravalli Podcasts (2024)

1
Make Your Organization Into A Mindset-Generating Machine | Ep 122 27:07

2+ y ago27:07

27:07

Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset …

1
Your Workplace Mental Wellness Program | Managing Obstacles & Exploring New Possibilities | Ep. 121 24:55

2+ y ago24:55

24:55

It seems like there's a lot that can go wrong when implementing something like mindfulness, coaching, or any mental wellness modality into your workplace culture. You might be thinking, "What if everyone thinks it's weird ?" or "What if they don't like the facilitator?" or "What if they're tired of trainings and just don't wanna show up?" This epis…

1
How to Create The Right Mental Wellness Program For Your Workplace | Ep. 120 26:43

2+ y ago26:43

26:43

Do you do a one-off workshop or offer continuous support? Do you offer mindfulness, coaching or some other brain-tweaking modality? Do you bring in a third party or give your team the training to build an in-house program? If you're looking to begin a mental wellness program in your organization, these are good questions to be asking. Each organiza…

1
Your Customers & Team Are Mortal, So Respect Their Energy | Ep. 119 34:18

2+ y ago34:18

34:18

We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side of this equation is the importance of acknowledging the limited inner resources of others. You can make an …

1
De-stigmatize & Heal Your Feelings of Resentment in the Workplace | Ep. 118 29:22

2+ y ago29:22

29:22

Maybe you say "yes" to too much, or pick up the slack of negligent co-workers, or get pushed around by customers or managers. Feelings of resentment are probably one of the most common experiences in the workplace that nobody wants to deal with. Why? Maybe we don't like our resentful selves. We'd rather not feel so petty, grumpy and victimized as i…

1
Guided Practice | Connect With Anyone By Experiencing Common Humanity 12:22

2+ y ago12:22

12:22

I think this is the perfect holiday practice and also has a profound impact on the people-management skills you need for true service (AKA: the part that really counts). I challenge you to practice it using the person in your life that you find most different from you, most difficult to understand, or just straight-up most annoying. This is a pract…

1
How to Feel More Inspired to Serve This Holiday Season | Ep. 117 25:56

2+ y ago25:56

25:56

The holidays provide an opportunity to connect to the aspects of service that are truly meaningful to you. And this is the key to really serving to your highest potential: doing what makes YOU feel good (not just what you think you have to do). This episode shows you how to go beyond just the transactional job requirements of service and access you…

1
Why You Keep Taking Things Personally | Ep. 116 30:56

2+ y ago30:56

30:56

If a customer or colleague is being unkind, why do we insist on feeling personally attacked by it? Well, we're designed to. We can try as hard as we want to not take things personally, but we all know that never works. So what do we do? You're going to learn a much different approach to keeping your sense of self from getting affected by someone el…

1
Wanna Be Less Judgy? The Solution: Stop Trying NOT to Be Judgmental | Ep. 115 25:53

2+ y ago25:53

25:53

Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either way, being judgmental might feel like it really gets in the way of your success and happiness. Be sure to …

1
A Caring Mindset...At Scale! | feat. Neal Woodson | Ep. 114 57:02

2+ y ago57:02

57:02

Loved having a dialogue-style session with my homie Neal Woodson, who was kind enough to return to jam out on some of our mutually-beloved topics like empathy/compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential. Other questions we chewed on... Are we getting m…

1
Serve With Purpose: Start With 'What...?' (Not 'Why...?') | Ep. 113 24:11

2+ y ago24:11

24:11

"Ummmmmm, excuse me? I thought you always start with 'Why?'" I know, I know - sorry Simon Sinek fans. Him and all those other Why-seekers out there are not misguided, they just maybe haven't experienced the volatility and unreliability of 'Why?' questions. In this episode I wanted to talk about contacting the purpose that drives your service and th…

1
In A True Service Culture, Everyone Gets to Be Human | Ep. 112 1:06:09

3y ago1:06:09

1:06:09

What a great conversation with a fellow service superhero, Molly Bruttomesso of Wunderkind, a company that's become a darling of the digital marketing world and seems to remain in a continual phase of blossoming. We covered a lot of ground around organizational culture, professional growth, true customer support, and more, so I definitely recommend…

1
Service Prep Practice | Mobilize Your Inner Service Superhero 17:34

3y ago17:34

17:34

This guided practice combines a lot of tools into one big activation of your very best qualities. By envisioning yourself handling challenges, creating positive impact and generally being the person your want to show up as, the mind will begin to habitually think, act and crush it as the superhero you already know you are. To maximize this session.…

1
Win By Letting Go of Service Outcomes | Ep. 111 22:03

3y ago22:03

22:03

As service professionals, our work gets super-powered by the need to help others, bring happiness, solve problems, etc. The problem is: we get so latched onto these outcomes manifesting that we get crushed by things not turning out how we want. What to do? You can't control people's disappointing responses to our good service intentions. But if we …

1
Stress Mastery Pt. 2 | What's The Healthiest Relationship You Can Have To Stress? | Ep. 110 35:06

3y ago35:06

35:06

Relationships to customers are everything - same with relationships to coworkers, friends, family and (maybe most of all) ourselves. This episode looks at the inevitability of stress - especially in a role as stressful as service - and how to not only be able to handle the discomfort of it, but also rise to meet the challenges ahead of you. This on…

1
Stress Mastery | Understanding Stress & How to Release It | Ep. 109 35:06

3y ago35:06

35:06

What would service life be like if stress wasn't a problem? Thus begins a series tackling the obstacle to service success that is so pervasive, its influence cannot be understated. Inside: Stress release: effective and ineffective ways to actually get the stress out of your physiology. Keeping stress from messing up your work life is not just a mat…

1
How to Make "Faking It" Feel Authentic | Ep. 108 36:13

3y ago36:13

36:13

Service professionals are especially required to show that they are in pleasant emotional states - cheerful, calm, friendly, etc. But when you're not feeling that way, it's often difficult and straining to fake these emotions. This episode talks about these struggles of "Emotional Labor" and how to emerge victorious in what can often feel like a mi…

1
How to Serve On Your Terms Without Being "Selfish" | Ep. 107 30:58

3y ago30:58

30:58

Important stuff we make sure you walk away with in this episode... No more fear of being "selfish". Selflessness is not what you think it is. The importance of understanding and meeting your needs (as well as your customers'/coworkers'/employers') Do you feel "forced" to serve a certain way (by clients or management? Here's how to work with this. H…

1
Stop Flying Blind With Your Communication Practices | Ep. 106 1:02:18

3y ago1:02:18

1:02:18

Do you think that the principles of running an organization and the best practices of piloting a commercial jet are an unlikely combo for a leadership guide? You won't think so by the end of this discussion with dynamic duo Octavian Pantis and Emil G Dobrovolschi. They share pearls of wisdom from the book they recently co-authored, Dark Cockpit: Ho…

1
Emotional Literacy is Learnable | Ep. 105 25:17

3y ago25:17

25:17

Being able to connect with people and navigate a social situation is not a “have it or you don’t” quality. It’s a learnable skill that gets nurtured by surprisingly simple practices. In this episode you’ll get connected with some of the ways that I broke out of emotional illiteracy. You’ll also learn ... How to build your social capabilities withou…

1
What Lights You Up? | feat. Kass Thomas | Ep. 104 47:08

3y ago47:08

47:08

An inspiring discussion with Kass Thomas, entrepreneur, coach and communication expert. Learn how to discover and pursue what lights you up (it might be so natural that you don't even notice it). Other riches inside: The effect that work culture and management has on the ultimate experience of the customer. How to stop devaluing the contribution yo…

1
Faith & Freedom As Essential Services | feat. Ken Starr | Ep. 103 38:31

3y ago38:31

38:31

I'm very excited to share this conversation with Kenneth Starr, who served as solicitor general of the United States from 1989-1993. Though he's probably best known for leading the perjury investigation of president Bill Clinton from 1994-98, he may not be as well known for his lifelong work as a public servant and legal education leader. Currently…

1
Self-Worth, Gratitude & How to Make Service Feel Like A Privilege | Ep. 102 28:44

3y ago28:44

28:44

This week we talk about the belief responsible for continuous and untold damage to your workplace well-being: "I am looked down upon and not respected." This belief is all-too-common - and understandable - in service-oriented roles so having the tools to kill the negative impact of it is super game-changing. I show you some simple techniques, plus …

1
Up-Level Your Asking Skills | feat. Mark Victor Hansen & Crystal Dwyer Hansen | Ep. 101 43:50

3y ago43:50

43:50

Don't miss this talk. I mean, c'mon, it's with the twin engines of human potential, Mark Victor Hansen and Crystal Dwyer Hansen. Individually they're authors and coaches that have set world records, transformed businesses, and imbued countless people with the tools they need for true health, happiness and success. Together, they're the co-authors o…

1
100th Episode Special! | Connect & Amplify Human Awesomeness 26:25

3y ago26:25

26:25

For this milestone episode, I share some love for you my listeners and also my inspiration for creating this podcast. And also... Awareness practices that make others want to be around you. What I learned from the art of interviewing and how you can transform your daily (non-podcasting) life with the same skills. How to notice when your comfort zon…

1
Listen to What Your Life is Telling You | feat. Dr. John Demartini | Ep. 99 56:31

3y ago56:31

56:31

An eye-opening conversation with Dr. John Demartini, human behavior specialist who's authored over 40 books in 38 languages - many of which are international bestsellers. He's presented his vision of human potential alongside some of the world's most elite leaders thinkers and leaders - from Wayne Dyer to Sir Richard Branson. He's been on Larry Kin…

1
Communicate Mindfully & Transform Your Life | feat. Dan Huston | Ep. 98 1:16:58

3+ y ago1:16:58

1:16:58

If you think you're a bad communicator, then fear not, communication is a learned skill. And my guest Dan Huston has found that after 20+ years of teaching it: you can't learn how to really, deeply speak and listen (emphasis on the "listen") without learning how to do it mindfully. Hope you can catch our amazing conversation where we discuss things…

1
Next-Level Gratitude Practices That Will Fill Your Service Tank | Ep. 97 25:32

3+ y ago25:32

25:32

We've talked about the power of gratitude in elevating our service game (while bringing greater happiness to our lives in general). Now we're going to learn how to be gratitude masters with these high-octane approaches to living with appreciation. Inside: How to practice gratitude so it feels honest and brings real results. The different made by pr…

1
The Future is Service | feat. Ron Kaufman | Ep. 96 47:48

3+ y ago47:48

47:48

So fortunate that Ron Kaufman could offer me some of his time and wisdom for a superpowered conversation around his lifelong mission to transform how organizations serve. I first discovered him in reading his best-selling book Uplifting Service, which I now consider required reading for anyone looking to make their organization have extraordinary -…

1
Practice: Give. Take. Transform. 15:50

3+ y ago15:50

15:50

This is a short guided practice that I consider to be martial arts training for emotional resilience. You’re basically exercising attention and feeling capacity as though it’s a muscle. You can do this: After work, if you find you need to shake off difficult situations that are still clinging to you. You can also start your day with it as a morning…

1
What It Really Looks Like to Support Growth in a Service-Based Organization | Ep. 95 29:49

3+ y ago29:49

29:49

What does it look like when the organization you're employed at supports every aspect of your inner growth? What's required to do ensure that this strategy produces an extraordinarily successful business (versus a disastrous one)? This episode looks at: The cost of hiding our inner selves from our workplace. Pretending we're awesome and performing …

1
Activate the Service Mindset | Ep. 94 25:06

3+ y ago25:06

25:06

Is service something that you either just naturally have an affinity for or not? In this episode, we continue to explore the reality that everything is learnable. We know that service learnable, but how is its fulfilling nature equally learnable? After introducing The Service Mindset in the previous episode, we get into how to actually develop this…

1
The Service Mindset | Ep. 93 21:46

3+ y ago21:46

21:46

Service is natural and yet every aspect of it is learnable. Understand the mindset that assures success, growth and fulfillment in service. This article about The Service Mindset gets into more detail. Here's a list of features of these mindsets... The growth mindset in service... Service can be mastered, but requires the same persistent effort and…

1
Service Superpower Development | Power Mimicry | Guided Exercise 13:10

3+ y ago13:10

13:10

This superpower will... Allow you to resonate with and skillfully communicate with others. Change your habits in how you respond to people when they are "being difficult", making you less reactive and more patient and understanding Develop emotional intelligence, resilience to challenges, compassion, and understanding. Develop inner happiness - thi…

1
How to Invite Growth, Insight & Wisdom Into Your 2021 Service Game | Ep. 92 35:57

3+ y ago35:57

35:57

If you've read the great service book Setting the Table, you might be familiar with Danny Meyer's "Collecting Dots" Principle. When I began to realize that the most important aspect of my own service game was my capacity for awareness, I asked myself, "How can that be applied to the inner game of Service as well?" Inside: How to trust yourself to h…

1
True Success Begins With Giving | feat. Clifton Carmody | Ep. 91 1:02:08

3+ y ago1:02:08

1:02:08

“If you know you have something to give, you have personal power no matter what.” -Clifton Carmody Such a profound discussion with a former hospitality leader who now coaches leaders to achieve "purpose, peace and profit in life and business". He was just named Business Insiders top 20 mindful thought leaders to follow into 2021. Somehow, in his sp…

1
Guided Practice: Mindful Drop-In 12:27

3+ y ago12:27

12:27

This is a strategy and quick practice to consistently drop into greater self-awareness throughout the day - have more calm, focus and authority over your emotions throughout the day. This is basically the essentials of mindfulness packed into 10 minutes or so. And like all mindful practices can be done quickly, compressed to a few minute check-in. …

1
How to Embrace the Power and Possibility of Service Recovery | Ep. 89 22:40

3+ y ago22:40

22:40

This episode is for leaders and aspiring rockstars at the organizational levels of service in addition to restaurant and hospitality domains. It's based on an article I wrote for Joel Bailey's Society of Service. Why are beautifully-recovered service experiences often considered the best ones? Because service isn’t technical, it’s emotional. Any se…

1
Practice: Emergency Lifeline | Self-Compassion 12:54

3+ y ago12:54

12:54

This is a "don't leave home without it" practice. This is a special one because it's not meant to be done in a safe, quiet place. It's a self-compassion practice, which are meant to help you meet your moments of greatest struggle. Yeah, service is painful and emotionally challenging. And in case you're saying "Yeah...and so is, like, all of life", …

1
Practice: Pre-Service Care Activation 14:11

3+ y ago14:11

14:11

This episode is a response to requests for some more guided practices. Knowing that we all have limited time and space in our lives for these things, I wanted to provide you with what is basically my favorite practice for building the service mindset. It's also one of the 3 most important meditation practices I have in my life. Just follow the audi…

1
Selfishness...And Other Surprising Mindful Service Skills | Ep. 86 35:21

4y ago35:21

35:21

What's your favorite style of self-sacrifice? The martyr? The fixer? The soloist? The co-dependent? All of these archetypes promise us problems. And though they have honorable aspects to them (which we will talk about connecting to), they ultimately compromise our service game. This episode hopes to disrupt the myth that good service somehow needs …

1
True Service Emerges From a Culture of Intra-Service | feat. Neal Woodson | Ep. 85 1:08:21

4y ago1:08:21

1:08:21

"Be kind, for everyone is fighting a battle you know nothing about." -Ian McLaren This is a very important discussion for both individual service professionals looking to bring more mindfulness and inspiration to their work and for leaders that want to elevate their team's culture and effectiveness. The organizational space needs more people like N…

1
Be A Steward of Well-Being | Ep. 84 36:47

4y ago36:47

36:47

This is sort of a follow-up to a recent episode about navigating the challenging emotions you experience in the service dynamic. The service exchange is ultimately about facilitating positive emotions in the people we serve. This episode looks at the skills we need and challenges we face in trying to elevate the experience of others. Other Discussi…

1
Beat Burnout & Reconnect With Your Service Purpose | feat. Dushan Zaric | Ep. 83 1:02:25

4y ago1:02:25

1:02:25

Sneaking in a quick and always spirit-elevating conversation with my friend Dushan Zaric. He's running a live course starting October 26th, 2020 @ 3pm EST. The topics around service life he plans to cover were something I really wanted to get deeper into and draw everyone's attention to. They include: Reconnecting with what hospitality really is (f…

1
Service Life is An Emotional Economy - Learn The Game! | Ep. 82 36:21

4y ago36:21

36:21

Emotions. We all have them and, strangely, rarely want to admit their influence. When we re-acquaint ourselves with our emotional lives, then we gain untold mastery over the challenges of work and service. We also gain mastery over our service game - after all, service is an absolute economy of emotional exchange. Firstly, admit you have them all t…

1
How Hospitable Are You Being To Yourself? | Ep. 81 28:20

4y ago28:20

28:20

How can you get the most out of your meditation and mindfulness practice? Is it just about technique or can you look at your whole relationship to your program - and you life... I reveal news about my upcoming free live course that will give you the tools to master your practice (whether you're a beginner or a veteran). Discussed in the episode... …

1
"Fulfillment" is a Mental Program - Install It Into Your Service Life! | Ep.80 40:38

4y ago40:38

40:38

“I slept and dreamt that life was joy. I awoke and saw that life was service. I acted and behold, service was joy.” ― Tagore Building on the the previous week's episode on meaning and purpose (but also standing alone), this episode is about - no big deal - fulfillment. Big topic, but what if fulfillment wasn't some huge "ultimate aspiration", but a…

1
Find Meaning & Purpose In Life As A Laborer | Ep. 79 33:52

4y ago33:52

33:52

Happy labor day! So, I don't know where I get off speaking about today's struggles in the same conversation as surviving the holocaust, American slavery and working conditions during the early industrial era. But its survivors (and casualties) have brought us some important lessons on resilience, dignity and self-understanding as working people. I …

1
Master The Essential Service Tool: Attention | Ep.78 38:37

4y ago38:37

38:37

This is a core discussion on mindfulness and service. The straight essentials to implement mindfulness into your service life and watch it transform. Learn practices for building the power of our attention - after all, good service is proportionate to the amount of attention we can give it. And the same is with mindfulness! Whoa! It's as though min…

1
How Your Most Valuable Service Tool Could Be Absence From Serving | Ep. 77 35:57

4y ago35:57

35:57

I get back into discussing lockdown life and how to truly take advantage of this time in isolation. Items of interest in this episode: If you want to next level how you do something, then you need to change your thinking patterns on it. And to do that, you need to do something that gets you thinking/perceiving differently. More lessons I gained fro…

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