Best The Funk Hunters Podcasts (2024)

1
SOB 456 - My Four-Hour John Mayall Tribute 4:04:23

1h ago4:04:23

4:04:23

John Mayall 4-hour Tribute Various Various Various John Mayall R.I.P. at 90 - Larry Coryell-Eddie Harris/Les McCann Higher Consciousness - Compared to What Barefoot Boy - 1971 & Swiss Movement - 1969 Flying Dutchman & Atlantic Records Latest SOB ID - John Mayall Crying by Mayall USA Union - 1970 w/Sugarcane Harris, Harvey Mandel & Larry Taylor Poly…

1
The one where he unifies CX - Adam Powers CX #OpenToWork E178 31:23

11h ago31:23

31:23

🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers in CX Passport Episode 178🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Unifying CX design across various aspects and industries 4:00 Improving customer experience through unification and collaboration 11:43 Customer Experience pushback and testing…

1
SOB 453 - Features: More David Sanborn & "Papa' John DeFrancesco + Christian McBride, Bill Kreutzman, Clarence Spady & Ernest Ranglin 4:00:37

1h ago4:00:37

4:00:37

Artist Song Album Label Notes - Kinks Gallon of Gas - ID Low Budget - 1979 & 45 RPM Single Arista Records 2023 Gasoline & Oil ID - David Sanborn 7th Ave. by Victor Lewis w/Hiram Bullock, Rosalinda deLeon, Herb Bushler & Jumma Santos David Sanborn - 1976 - Seff Titled Warner Bros. Remembering David Sanborn - "Papa" John DeFrancesco Moanin' by Bobby …

1
The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177 38:08

20h ago38:08

38:08

🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:34 Employee resilience in face of AI-driven change 7:39 AI's role in customer service, balancing digital solu…

1
SOB 452 - Features: More David Sanborn, Tom Scott, Bernard Purdie, Grant Green, Lee Morgan, Big John Patton & Marcus Miller 4:06:47

1d ago4:06:47

4:06:47

- Bernard Herrmann Twilight Zone - End Title - Dream Theme 40th Anniversary Twilight Zone - 1st Season - 1959 Silva Treasury - 4CD's 2022 SOB Twilight Zone Theme - Tom Scott Woodstock by Joni Mitchell Great Scott! - 1973 A&M Tom Scott - 76 - David Sanborn Sophisticated Squaw by Victor Lewis w/Hiram Bullock, Herb Bushler, Rosalinda de Leon + David S…

1
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176 36:54

9d ago36:54

36:54

🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:27 What is Epochal Growth? 3:11 The purpose of leadership in customer experience 5:48 How to create the RIGHT kind of CX team 11:00 Why is…

1
SOB 451: Features: More David Sanborn, Tom Scott, Dave Grusin & a lengthy farewell for "Papa" John DeFrancesco 4:07:22

8m ago4:07:22

4:07:22

Artist Song Album Label Notes - The Crusaders Scratch (live) Scratch - 1974 Blue Thumb Records - MCA CD Reissue Alternate SOB ID - "Papa" John DeFrancesco By the Time I Get to Phoenix by Jimmy Webb w/Joey & John Jr. DeFrancesco & G. Ferracone A Philadelphia Story - 2011 Savant Records "Papa" John DeFrancesco R.I.P at 83 - "Papa" John DeFrancesco A …

1
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175 32:56

9h ago32:56

32:56

🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:49 - Anita's Origin Story in CX 4:21 - Addressing Cost-Cutting and Hidden Revenue 6:54 - Impact of Cost-Cutting on Customer Experience 8:35 - Tac…

1
SOB 450: Features: More David Sanborn, Ramsey Lewis, Junior Mance, Dave Grusin, Chuck Rainey, Bernard Purdie, Grant Green, Ed Palermo & the 53rd Anniversary closing of the Fillmore East & West 1971 4:08:09

27d ago4:08:09

4:08:09

Artist Song Album Label Notes - Larry Coryell-Eddie Harris/Les McCann Higher Consciousness - Compared to What Barefoot Boy - 1971 & Swiss Movement - 1969 Flying Dutchman & Atlantic Records Latest SOB ID - Martin Mull, Tom Waits & Fred Willard Three minute & 19 second segment from "Fernwood Tonight" 1977 https://www.youtube.com/watch?v=8xFqBWyNySk Y…

1
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174 31:21

30d ago31:21

31:21

🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers want 13:35 How does Customer Experience create …

1
SOB 449: Features: More David Sanborn, Don "Sugarcane" Harris, Dee Bridgewater, Donald Harrison & Norman Whitfield 4:10:25

17d ago4:10:25

4:10:25

Artist Song Album Label Notes - Wales, Saunders w/Garcia & Roberts Wales & Saunders w/Garcia + Twilight Zone Theme w/Howard Roberts guitar TV Classic Tunes - 25th Anniversary Edition - 2CD's Breakable Records + SOB Twilight Zone Theme - David Sanborn Way Cross Georgia by C.T. Parkinson w/Brecker Bros., Buzz Feiten, Will Lee, Don Grolnick + Taking O…

1
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173 37:43

28d ago37:43

37:43

🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industry 16:00 Community power improving Customer Ex…

1
SOB 448: Features: More David Sanborn, Derek Trucks, Grant Green & Chuck Rainey, 4:04:18

15d ago4:04:18

4:04:18

Artist Song Album Label Notes - Bernard Herrmann & Rod Serling + Rod Serling Opening Monologue - Season One w/Bernard Herrmann's "Dream Theme" 40th Anniversary Twilight Zone - 1st Season - 1959 Silva Treasury - 4CD's Brand New SOB ID for 2024 - David Sanborn, Clapton & M. Kamen Riggs by David Sanborn, Eric Clapton & Kamen w/David Sanborn, Clapton &…

1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

20d ago32:18

32:18

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…

1
SOB 373: Special edition (Flashback): 4-Hour Walter "Wolfman" Washington Tribute 4:14:17

1M ago4:14:17

4:14:17

Artist Song Album Label Notes - The Crusaders Scratch (live) Scratch - 1974 Blue Thumb Records - MCA CD Reissue Alternate SOB ID - Walter "Woflman" Washington Even Now by Buddy Flett w/Irma Thomas' vocals My Future Is My Past - 2018 Anti Walter "Wolfman" Washington - R.I.P. at 79 - Walter "Woflman" Washington Sada by "Walter Washington, Jack Cruz &…

1
SOB 372.5 Special Edition (Flashback): 4-Hour Jeff Beck Tribute 4:05:31

1M ago4:05:31

4:05:31

Artist Song Album Label Notes The Crusaders Scratch (live) Scratch - 1974 Blue Thumb Records - MCA CD Reissue Alternate SOB ID - The Yardbirds w/Jeff Beck Stroll On - The Train Kept A-Rollin by Jeff Beck & J. Page + Blow Up Soundtrack - 1966 - Herbie Hancock MGM Records Jeff Beck - R.I.P. at 78 - Jeff Beck Cause We Ended as Lovers by Stevie Wonder …

1
SOB 447: Features: More David Sanborn, Grant Green, Steve Hunter, Paul Bollenback, Ron Levy & Cal Collins. 4:02:05

1M ago4:02:05

4:02:05

Artist Song Album Label Notes - Kinks Gallon of Gas - ID Low Budget - 1979 & 45 RPM Single Arista Records 2023 Gasoline & Oil ID - Lethal Weapon 1 Meet Martin Riggs by Michael Kamen & Clapton w/David Sanborn's Sax Lethal Weapon 1 - 1987 Warner Bros. - Wounded Bird CD Reissue Remembering David Sanborn - John McLaughlin - One Truth Band The Unknown D…

1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

25d ago29:05

29:05

🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …

1
SOB 446: Features: More David Sanborn, Jack Bruce, Pete Townshend, Joe Cocker, Taj Mahal, Steve Winwood, Joey Ramone, Jimmy Thackery, Christian McBride, Klaus Doldinger, Jeff Golub & Bobby Enriquez 4:06:25

2M ago4:06:25

4:06:25

ARTIST SONG ALBUM LABEL NOTES - Bernard Herrmann Twilight Zone - End Title - Dream Theme 40th Anniversary Twilight Zone - 1st Season - 1959 Silva Treasury - 4CD's 2022 SOB Twilight Zone Theme - Bobby Enriquez Pink Panther Theme by Henry Mancini w/Ray Brown & Al Foster The Wildman Returns - 1993 Evidence Music Bobby Enriquez - 81 - David Sanborn Hid…

1
The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

1M ago34:09

34:09

🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…

1
SOB 445: Features: More David Sanborn, Taj Mahal, Steve Winwood, Jimmy Hall, Gary Wright, Danny Kirwan, Charles Earland, Groove Holmes & Jimmy Ponder 4:03:46

2M ago4:03:46

4:03:46

ARTIST SONG ALBUM LABEL NOTES - The Crusaders Scratch (live) Scratch - 1974 Blue Thumb Records - MCA CD Reissue Alternate SOB ID - From the motion picture: Letal Weapon 3 Riggs & Rog by Michael Kamen & Clapton w/David Sanborn Lethal Weapon 3 - 1992 Reprise Records More for David Sanborn - 78 - Sting with Eric Clapton It's Probably Me music by Micha…

1
SOB 443 - Features: Herbie Mann, Herbie Hancock, Larry Coryell, Bill Frisell, Joey DeFrancesco, Groove Holmes, Danny Gottlieb & Redd Holt, 4:05:54

1M ago4:05:54

4:05:54

ARTIST SONG ALBUM LABEL NOTES - Wales, Saunders w/Garcia & Roberts Wales & Saunders w/Garcia + Twilight Zone Theme w/Howard Roberts guitar TV Classic Tunes - 25th Anniversary Edition - 2CD's Breakable Records + SOB Twilight Zone Theme - Pat Metheny Group Are You Going With Me by Pat Metheny & Lyle Mays Offramp - 1982 ECM Records Danny Gottlieb - 71…

1
The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

2M ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

1
SOB 442 - Features: Herbie Mann, Steve Gadd, Larry Coryell, Joey DeFrancesco, Bobbi Humphrey, Gene Ammons, and a farewell to Duane Eddy; 4:04:27

2M ago4:04:27

4:04:27

Artist Song Album Label Notes - Kinks Gallon of Gas - ID Low Budget - 1979 & 45 RPM Single Arista Records 2023 Gasoline & Oil ID - Duane Eddy Rebel Rouser by Duane Eddy & Lee Hazlewood 45 RPM Single - 1958 Jamie Duane Eddy - R.I.P. at 86 - Duane Eddy Shazam! by Duane Eddy & Lee Hazlewood 45 RPM Single - 1959 Jamie Duane Eddy - R.I.P. at 86 - Duane …

1
The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

3M ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

1
SOB 444 - Features my: David Sanborn 4-hr Tribute 4:07:18

2M ago4:07:18

4:07:18

Artist Song Album Label Notes - Larry Coryell-Eddie Harris/Les McCann Higher Consciousness - Compared to What Barefoot Boy - 1971 & Swiss Movement - 1969 Flying Dutchman & Atlantic Records Latest SOB ID David Sanborn Four Hour Tribute as a Leader & Sideman Various Sanborn Solo Albums & Sanborn Side Projects Various Labels David Sanborn - R.I.P. at …

1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167 34:42

3M ago34:42

34:42

🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…

1
SOB 441 - Features: Albert King, Otis Rush, Jimmy Nolen & Billy Stewart 4:09:18

2M ago4:09:18

4:09:18

Artist Song Album Label Notes - Bernard Herrmann Twilight Zone - End Title - Dream Theme 40th Anniversary Twilight Zone - 1st Season - 1959 Silva Treasury - 4CD's 2022 SOB Twilight Zone Theme - Billy Stewart Summertime by George Gershwin & Dubose Heyward Unbelievable - 1965 Chess Records Billy Stewart - 87 - Billy Stewart Sitting In the Park by Bil…

1
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 25:10

3M ago25:10

25:10

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …

1
SOB 440 - Features: Lowell George, John Kay, Herbie Hancock, Melvin Sparks, Jeff Golub & a farewell to Calvin Keys 4:04:14

3M ago4:04:14

4:04:14

Artist Song Album Label Notes - The Crusaders Scratch (live) Scratch - 1974 Blue Thumb Records - MCA CD Reissue Alternate SOB ID - Herbie Hancock Maiden Voyage by Hancock w/Hubbard, Coleman, Carter & Tony Williams Maiden Voyage - 1965 Blue Note Records Herbie Hancock - 84 - Herbie Hancock Blind Man, Blind Man by Hancock w/Grant Green, Mobley,Moncur…

1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165 34:07

3M ago34:07

34:07

🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …

1
SOB 438 - Features: Ruth Brown, George Benson, Melvin Sparks, Freddie Hubbard & James Caan 4:05:19

3M ago4:05:19

4:05:19

Artist Song Album Label Notes - Wales, Saunders w/Garcia & Roberts Wales & Saunders w/Garcia + Twilight Zone Theme w/Howard Roberts guitar TV Classic Tunes - 25th Anniversary Edition - 2CD's Breakable Records + SOB Twilight Zone Theme - James Caan/Sonny Corleone The Godfather: Sonny Corleone beats up Carlo 90 second clip The Godfather - 1972 https:…

1
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164 32:53

4M ago32:53

32:53

🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…

1
SOB 439 - 4 hour Dickey Betts Tribute 4:04:31

4M ago4:04:31

4:04:31

Artist Song Album Label Notes - Larry Coryell-Eddie Harris/Les McCann Higher Consciousness - Compared to What Barefoot Boy - 1971 & Swiss Movement - 1969 Flying Dutchman & Atlantic Records Latest SOB ID - The Allman Brothers Band Revival by Dickey Betts ( Idlewild South - 1970 - Tow Dowd Produced ATCO Reco…

1
The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163 32:47

4M ago32:47

32:47

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…

1
SOB 437 - Features: Harvey Mandel, Larry Carlton, David Gilmour, Rico McFarland, Freddie Hubbard, Gerry Mulligan, Randy Crawford, Charles Tolliver, Gary Chandler & Seal 4:09:46

3M ago4:09:46

4:09:46

Artist Song Album Label Notes - Twilight Zone ID Twilight Zone Theme by Marious Constant TV Classic Tunes - 25th Anniversary Edition - 2CD's Breakable Records + SOB Twilight Zone Theme - Tommy Young Melancholy Serenade by Jackie Gleason & Duke Easton w/Chuck Rainey's bass Keeper of the "B" -2001 TommyYoung.net Jackie Gleason - 108 - Randy Crawford …

1
The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 34:17

4M ago34:17

34:17

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge …

1
SOB 436 - Features: Larry Carlton, Harvey Mandel, Johnny Winter, Paul Kantner, Bob Hite, Gabor Szabo & Tony Randall 4:01:02

4M ago4:01:02

4:01:02

Artist Song Album Label Notes - Kinks - SOB ID Gallon of Gas - ID Low Budget - 1979 & 45 RPM Single Arista Records 2023 Gasoline & Oil ID - The Odd Couple The Odd Couple Theme by Sammy Kahn & Neal Hefti (1970-1975) TV Classic Tunes - 25th Anniversary Edition - 2CD's Breakable Records Tony Randall - 104 - Russell Malone The Odd Couple Theme by Sammy…

1
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 36:21

4M ago36:21

36:21

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39…

1
SOB 435 - Features: Steve Marriott, Johnny Winter, Paul Kantner, Lou Reed, Bob "Bear" Hite, George Benson, Wes Montgomery, Randy Crawford, Chester Thompson & Kelsey Grammar 4:07:19

4M ago4:07:19

4:07:19

Artist Song Album Label Notes - Bernard Herrmann Twilight Zone - End Title - Dream Theme 40th Anniversary Twilight Zone - 1st Season - 1959 Silva Treasury - 4CD's 2022 SOB Twilight Zone Theme - Kelsey Grammar Tossed Salads & Scrambled Eggs by Bruce Miller & Darryl Phinnessee Tossed Salads & Scrambled Eggs & Other Frasier Favorites - 2001 Milan - BM…

1
SOB 114 is now Rakman Robs: VRR33 - Features: Paul Butterfield, Alvin Lee, Dickey Betts, Gregg Allman, Stephen Stills, George Thorogood, Grover Washington, Hank Crawford, Joe Farrell, Eddie Palmieri ... 4:06:10

5M ago4:06:10

4:06:10

Artist Song Album Label Notes - Rod Serling Twilght Zone/Sounds of blue TV Classic Tunes - 25th Anniversay EditionBreakable Records - ThemeFor Rose Marie - aka: Sally Rogers Sally Rogers The Dick Van Dyke Show TV Classic Tunes - 25th Anniversay Edition Breakable Records Rose Marie - RIP @ 94 - Spirit Traveler w/Upchurch-Eric GaleIt's Still Christma…

1
The one with the people heroes - Celia Fleischaker CMO at isolved E160 31:59

5M ago31:59

31:59

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custo…

1
SOB 434 - Features: Slim Harpo, Merl Saunders, Howard Wales, Maceo Parker, John Handy, Paul Jones, Lyman Woodard, Alex Taylor, Little Melvin Underwood, Randy California & James Moody, 4:05:26

5M ago4:05:26

4:05:26

Artist Song Album Label Notes - The Crusaders Scratch (live) Scratch - 1974 Blue Thumb Records - MCA CD Reissue Alternate SOB ID - James Moody The Pink Panther by Henry Mancini Moody Plays Mancini - 1997 - Gil Goldstein Produced Warner Bros James Moody - 99 - James Moody You Follow Me by Tom McIntosh w/Roland Prince Beyond This World - 1978 Vanguar…

1
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159 32:32

5M ago32:32

32:32

“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening a…

1
SOB 433 - Features: Cornell Dupree, John Tropea, Charles Kynard, Merl Saunders, Lamar Williams & Benjamin Koppel 4:06:56

5M ago4:06:56

4:06:56

Artist Song Album Label Notes - Larry Coryell-Eddie Harris/Les McCann Higher Consciousness - Compared to What Barefoot Boy - 1971 & Swiss Movement - 1969 Flying Dutchman & Atlantic Records Latest SOB ID - Aaron Lewis Yeah, I Ain't Made In China by Aaron Lewis & Bobby Pinson The Hill - 2024 AaronLewisMusic.com - Universal Recent Release - Pay Attent…

1
The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158 32:35

5M ago32:35

32:35

🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:43 Alyona representing OG of AI 5:46 Advancements in AI and Language Models 8:16 Thematic origin story - Solving customer problems 10:26 Democratization of Insights 14:29 Understanding…

1
SOB 432 - Features: John McLaughlin, King Curtis, Red Prysock, Bill Doggett, Merl Saunders, Earl Hooker, Barbara Lynn, Enrico Crivellaro & Murray the "K" 4:03:54

5M ago4:03:54

4:03:54

Artist Song Album Label Notes - The Crusaders Scratch (live) Scratch - 1974 Blue Thumb Records - MCA CD Reissue Alternate SOB ID - Murray the "K" Murray the "K" and the Swinging Soiree - Mid 1960's Youtube clip Youtube Murray the "K" Kaufman - 102 - Red Prysock Hand Clappin' by Red Prysock w/Blue Mitchell Rock "n" Roll -1955 - NYC Mercury Red Pryso…

1
The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157 32:58

5M ago32:58

32:58

🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:18 CX skepticism in the Boardroom 7:35 Which customers should a company care about? 11:35 Creating Clarity in Customer Experience 12:44 Outcomes or experiences 16:18 1st …

1
SOB 431 - Features: John McLaughlin, Chicago Transit Authority, Martin Fierro, Lizz Wright, Sade, Eberhard Weber & Bobby Hutcherson 4:02:20

4M ago4:02:20

4:02:20

- Larry Coryell-Eddie Harris/Les McCann Higher Consciousness - Compared to What Barefoot Boy - 1971 & Swiss Movement - 1969 Flying Dutchman & Atlantic Records Latest SOB ID - Lyle Mays Eberhard by Lyle Mays w/Bill Frisell, Bob Sheppard, Mitch Forman, Alex Acuna + Eberhard (1 track CD) LylesMays.com Eberhard Weber - 84 - Volker Kriegel & Spectrum Th…

1
The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156 29:25

5M ago29:25

29:25

🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the customer service Grandma Golden Rule” in CX Passport Episode 156🎧 CHAPTERS 0:00 Introduction 3:10 Why is CX important to Emily? 5:03 Balancing Efficiency and Building Connections 6:25 Creating Positive Experiences for Customers 8:32 Customer Experience Impact on…

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