Make Mindfulness Stick To Your Service Culture | feat. Andy Lee | Ep. 75

Serve Conscious

Andy's the best. Speaking to him always gives me a sense of his tremendous understanding of the inner struggles we experience in work life. And a very encouraging assurance that we have the power to gather ourselves, live comfortably in our skin and face the challenges of the day.
Andy founded and ran the legendary mindfulness program at Aetna Health and now works independently to help organizations weave mindfulness into its culture. He brings wisdom, humanity and - thanks to his background as an organizational psychologist - a unique level of academic rigor to his mission.
This is a must listen - humorous, lively and full of fascinating insights. Never a dull moment.
We Discuss:
The amazing obliviousness we have to our own stress levels. And what happens when "the veil drops" and you start looking at how your nervous system is responding to situations.
How to deal with the high capacity of information that service professionals have to process - and what happens to service when you push those limits.
Service often requires performing a "good mood" even (especially) when we don't feel like it. We discuss the struggles of "surface acting" and the power of mindfulness to help us manage the strain of "faking it".
Studies showing how medical professionals that demonstrate a caring disposition have a higher success rate - and, conversely, doctors that apologize get sued for malpractice less.
The amazing opportunity that a service error presents to create a profound and joyous experience.
How to make the service workforce less of a commodity and more of a valued individual.
All Roads That Lead to Andy:

Mindful Ethos (Homepage)
Wellness Coach (really awesome meditation/health/well-being app to watch live classes -it's here that I occasionally have the pleasure of working with Andy)
Ideal Social Profile (LinkedIn)

Go Deeper Into The Mindful Service Movement:

Explore The Book ToC w/ Live Content Links
Join the Facebook Community & Bring Us Your Service Struggles & Insights!
Follow Me on Instagram & Learn Mindful Ninja Moves
Subscribe/Review on i-Tunes & Support the show
Check out my partnership with The Institute for Organizational Mindfulness
Music: "Night Owl" by Broke For Free